Adnan Razvi — IT Support Engineer

Summary

IT Support Engineer based in Dubai, UAE, providing reliable end-user technical support. Skilled in desktop support, hardware and software troubleshooting, Windows 10/11, Microsoft Office 365, Outlook, and email systems. Experienced in incident management, Active Directory user account management, remote support, help desk ticketing systems, SLA compliance, and IT service best practices.

Technical Skills

Operating Systems

Windows 10/11 Linux (Ubuntu — Basic)

IT Support Tools

ServiceNow Jira AnyDesk TeamViewer

Microsoft Technologies

Office 365 Outlook Active Directory Password Reset / Account Unlock

Desktop & Hardware

Desktops Laptops Printers Scanners Peripherals

Networking Basics

LAN TCP/IP DNS DHCP VPN

IT Operations & Security

Incident Management SLA Awareness Asset Management Antivirus / Malware Removal Backup & Restore

Academic & Hands-On Experience

Provided end-user technical support in lab and training environments, resolving Windows 10/11 hardware and software issues.
Performed desktop support tasks including installation, configuration, and troubleshooting of PCs, laptops, printers, and peripheral devices.
Handled Microsoft Office 365 and Outlook setup, email configuration, and user issue resolution.
Managed Active Directory tasks such as user account creation, password resets, account unlocks, and access permissions.
Logged, tracked, and resolved incidents using help desk ticketing systems (ServiceNow, Jira) while following SLA guidelines.
Delivered remote support using AnyDesk and TeamViewer, ensuring timely issue resolution and user satisfaction.
Applied basic networking concepts (LAN, TCP/IP, DNS, DHCP) during troubleshooting activities.

Education & Certifications

B.Tech — Electronics & Communication Engineering

Sharnbasva University, India · 2022 – 2025

CGPA: 8.44

Professional Certificate in IT Support

Certification

Core IT support competencies aligned with industry help desk practice.

Availability

LocationSalalah, Oman, GCC

AvailabilityImmediate

VisaActive

Shifts / WeekendsWilling

Work AuthorizationAuthorized (Globally)

RelocationOpen Globally